p2035n can't find correct trays

[Douglas Germann]

Friends--

Now, no matter what paper tray I select this HP LaserJet p2035n prints to the top "by-pass" feeder--not the lower main tray. And when I select to print to manual feed, it does not wait for me to put in paper (like it used to), but prints immediately.



Clean install of Ubuntu 12.04.1. Previously had 10.04. Have been running a p2035n printer without problem under that OS.



The printer is on a samba share and is physically plugged into a WinXP machine. Its uri is smb:///computername/p2035n.



I have tried all of the offered drivers for this hp machine, and even tried generic-laser. Same result on all.


I am wondering if there might be some other way to install this printer, or a different CUPS driver that might work.


Here are some other things I have tried (losing 2-3 hours of my time!):



hp-check -t reports “error: User needs to be member of group 'lp' to enable print, scan & fax. ” and “warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.”



needed to download HPLIP 3.12.11



followed http://hplipopensource.com/hplip-web/install/install/index.html



sh hplip-3.12.11-run



says that before setup logout and then on login run hp-setup



hp-setup could not find the printer



ran hp-check -t again, found I was not in group lp



ran hp-check --fix and it fixed that problem, asks for reboot



rebooted after running update manager (new kernel) and hp-check -t shows no errors this time



Printing to any of the tray selections all end up on the bypass tray.



hp-setup still cannot find the printer



So is there a way to make this work?



Thanks!



:- Doug.

[Paul Conklin]

Several printers will print to the bypass tray if it is down, regardless of what tray you select. to make sure this printer isn't one of those... try this, go download the Postscript flavor of the windows driver for it and see if you can get it to print to the trays you'd expect that way. if that doesn't work, CUPS doesn't have a prayer. sometimes there are settings that you can tweak on the printer itself, but at least if you can get the same behavior from the windows driver, you could call HP for support, could be a firmware bug.

Post by Douglas Germann
Friends--
Now, no matter what paper tray I select this HP LaserJet p2035n prints to the top "by-pass" feeder--not the lower main tray. And when I select to print to manual feed, it does not wait for me to put in paper (like it used to), but prints immediately.
Clean install of Ubuntu 12.04.1. Previously had 10.04. Have been running a p2035n printer without problem under that OS.
The printer is on a samba share and is physically plugged into a WinXP machine. Its uri is smb:///computername/p2035n.
I have tried all of the offered drivers for this hp machine, and even tried generic-laser. Same result on all.
I am wondering if there might be some other way to install this printer, or a different CUPS driver that might work.
hp-check -t reports “error: User needs to be member of group 'lp' to enable print, scan & fax. ” and “warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.”
needed to download HPLIP 3.12.11
followed http://hplipopensource.com/hplip-web/install/install/index.html
sh hplip-3.12.11-run
says that before setup logout and then on login run hp-setup
hp-setup could not find the printer
ran hp-check -t again, found I was not in group lp
ran hp-check --fix and it fixed that problem, asks for reboot
rebooted after running update manager (new kernel) and hp-check -t shows no errors this time
Printing to any of the tray selections all end up on the bypass tray.
hp-setup still cannot find the printer
So is there a way to make this work?
Thanks!
:- Doug.

[Douglas Germann]

Paul--

Thank you for your quick response.

In between, I tried using the ppd file that had worked in Ubuntu 10.04, but the same problems--every choice prints to that by-pass tray.

Some questions about how to follow your advice:

1. This post suggests there is no postscript driver for this printer: http://h30499.www3.hp.com/t5/Printers-LaserJet/HP-LaserJet-P2035n-Postscript/td-p/1092189

I did download an .exe file here: http://h30499.www3.hp.com/t5/Printers-LaserJet/HP-LaserJet-P2035n-Postscript/td-p/1092189

Does this all sound like what you expected, Paul?

2. I presume you mean for me to install this on the WinXP machine. Or to run the .exe file and then copy the .ppd file to the linux machine?

But if I install on the WinXP machine, what will that prove? It is already able to choose the correct trays from WinXp already....

3. Any suggestions on where to look for a good number for HP support? <grin>

4. Would it make sense for me to delete any of what I already installed on my Linux box to try to get the older ppd file to work?

Thanks, Paul!

:- Doug.

Post by Paul Conklin
Several printers will print to the bypass tray if it is down, regardless of what tray you select. to make sure this printer isn't one of those... try this, go download the Postscript flavor of the windows driver for it and see if you can get it to print to the trays you'd expect that way. if that doesn't work, CUPS doesn't have a prayer. sometimes there are settings that you can tweak on the printer itself, but at least if you can get the same behavior from the windows driver, you could call HP for support, could be a firmware bug.

Post by Douglas Germann
Friends--
Now, no matter what paper tray I select this HP LaserJet p2035n prints to the top "by-pass" feeder--not the lower main tray. And when I select to print to manual feed, it does not wait for me to put in paper (like it used to), but prints immediately.
Clean install of Ubuntu 12.04.1. Previously had 10.04. Have been running a p2035n printer without problem under that OS.
The printer is on a samba share and is physically plugged into a WinXP machine. Its uri is smb:///computername/p2035n.
I have tried all of the offered drivers for this hp machine, and even tried generic-laser. Same result on all.
I am wondering if there might be some other way to install this printer, or a different CUPS driver that might work.
hp-check -t reports “error: User needs to be member of group 'lp' to enable print, scan & fax. ” and “warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.”
needed to download HPLIP 3.12.11
followed http://hplipopensource.com/hplip-web/install/install/index.html
sh hplip-3.12.11-run
says that before setup logout and then on login run hp-setup
hp-setup could not find the printer
ran hp-check -t again, found I was not in group lp
ran hp-check --fix and it fixed that problem, asks for reboot
rebooted after running update manager (new kernel) and hp-check -t shows no errors this time
Printing to any of the tray selections all end up on the bypass tray.
hp-setup still cannot find the printer
So is there a way to make this work?
Thanks!
:- Doug.

[Douglas Germann]

Paul--

Maybe this is a clue:

I suspect the problem is that the printer is connected through samba to a WinXP box, and the hp tools are not able to find it. Everything I google speaks of pinging the printer, etc. I am unable to ping 192.168.0.111/p2035n.

So tried this:
~$ hp-setup -g

HP Linux Imaging and Printing System (ver. 3.12.11)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-setup[14335]: debug: param=
hp-setup[14335]: debug: selected_device_name=None
hp-setup[14335]: debug: Sys.argv=['/usr/bin/hp-setup', '-g'] printer_name=None param= jd_port=1 device_uri=None remove=False
hp-setup[14335]: debug: Starting GUI loop...
hp-setup[14335]: debug: Trying IP address smb://192.168.0.111/p2035n
hp-setup[14335]: debug: Not found.
hp-setup[14335]: debug: Trying serial number smb://192.168.0.111/p2035n
hp-setup[14335]: debug: Probing bus: usb
hp-setup[14335]: debug: Probing bus: par
error: No devices found on bus: net

Done.

This seems to be telling me it does not know how to look for the printer behind or within the samba connection.

Could that be the issue, or one of them, Paul?

:- Doug.

Post by Douglas Germann
Paul--
Thank you for your quick response.
In between, I tried using the ppd file that had worked in Ubuntu 10.04, but the same problems--every choice prints to that by-pass tray.
1. This post suggests there is no postscript driver for this printer: http://h30499.www3.hp.com/t5/Printers-LaserJet/HP-LaserJet-P2035n-Postscript/td-p/1092189
I did download an .exe file here: http://h30499.www3.hp.com/t5/Printers-LaserJet/HP-LaserJet-P2035n-Postscript/td-p/1092189
Does this all sound like what you expected, Paul?
2. I presume you mean for me to install this on the WinXP machine. Or to run the .exe file and then copy the .ppd file to the linux machine?
But if I install on the WinXP machine, what will that prove? It is already able to choose the correct trays from WinXp already....
3. Any suggestions on where to look for a good number for HP support? <grin>
4. Would it make sense for me to delete any of what I already installed on my Linux box to try to get the older ppd file to work?
Thanks, Paul!
:- Doug.

Post by Paul Conklin
Several printers will print to the bypass tray if it is down, regardless of what tray you select. to make sure this printer isn't one of those... try this, go download the Postscript flavor of the windows driver for it and see if you can get it to print to the trays you'd expect that way. if that doesn't work, CUPS doesn't have a prayer. sometimes there are settings that you can tweak on the printer itself, but at least if you can get the same behavior from the windows driver, you could call HP for support, could be a firmware bug.

Post by Douglas Germann
Friends--
Now, no matter what paper tray I select this HP LaserJet p2035n prints to the top "by-pass" feeder--not the lower main tray. And when I select to print to manual feed, it does not wait for me to put in paper (like it used to), but prints immediately.
Clean install of Ubuntu 12.04.1. Previously had 10.04. Have been running a p2035n printer without problem under that OS.
The printer is on a samba share and is physically plugged into a WinXP machine. Its uri is smb:///computername/p2035n.
I have tried all of the offered drivers for this hp machine, and even tried generic-laser. Same result on all.
I am wondering if there might be some other way to install this printer, or a different CUPS driver that might work.
hp-check -t reports “error: User needs to be member of group 'lp' to enable print, scan & fax. ” and “warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.”
needed to download HPLIP 3.12.11
followed http://hplipopensource.com/hplip-web/install/install/index.html
sh hplip-3.12.11-run
says that before setup logout and then on login run hp-setup
hp-setup could not find the printer
ran hp-check -t again, found I was not in group lp
ran hp-check --fix and it fixed that problem, asks for reboot
rebooted after running update manager (new kernel) and hp-check -t shows no errors this time
Printing to any of the tray selections all end up on the bypass tray.
hp-setup still cannot find the printer
So is there a way to make this work?
Thanks!
:- Doug.

[Paul Conklin]

Post by Douglas Germann
Paul--
Thank you for your quick response.
In between, I tried using the ppd file that had worked in Ubuntu 10.04, but the same problems--every choice prints to that by-pass tray.
1. This post suggests there is no postscript driver for this printer: http://h30499.www3.hp.com/t5/Printers-LaserJet/HP-LaserJet-P2035n-Postscript/td-p/1092189
I did download an .exe file here: http://h30499.www3.hp.com/t5/Printers-LaserJet/HP-LaserJet-P2035n-Postscript/td-p/1092189
Does this all sound like what you expected, Paul?
2. I presume you mean for me to install this on the WinXP machine. Or to run the .exe file and then copy the .ppd file to the linux machine?
But if I install on the WinXP machine, what will that prove? It is already able to choose the correct trays from WinXp already....
3. Any suggestions on where to look for a good number for HP support? <grin>
4. Would it make sense for me to delete any of what I already installed on my Linux box to try to get the older ppd file to work?
Thanks, Paul!
:- Doug.

Post by Paul Conklin
Several printers will print to the bypass tray if it is down, regardless of what tray you select. to make sure this printer isn't one of those... try this, go download the Postscript flavor of the windows driver for it and see if you can get it to print to the trays you'd expect that way. if that doesn't work, CUPS doesn't have a prayer. sometimes there are settings that you can tweak on the printer itself, but at least if you can get the same behavior from the windows driver, you could call HP for support, could be a firmware bug.

Post by Douglas Germann
Friends--
Now, no matter what paper tray I select this HP LaserJet p2035n prints to the top "by-pass" feeder--not the lower main tray. And when I select to print to manual feed, it does not wait for me to put in paper (like it used to), but prints immediately.
Clean install of Ubuntu 12.04.1. Previously had 10.04. Have been running a p2035n printer without problem under that OS.
The printer is on a samba share and is physically plugged into a WinXP machine. Its uri is smb:///computername/p2035n.
I have tried all of the offered drivers for this hp machine, and even tried generic-laser. Same result on all.
I am wondering if there might be some other way to install this printer, or a different CUPS driver that might work.
hp-check -t reports “error: User needs to be member of group 'lp' to enable print, scan & fax. ” and “warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.”
needed to download HPLIP 3.12.11
followed http://hplipopensource.com/hplip-web/install/install/index.html
sh hplip-3.12.11-run
says that before setup logout and then on login run hp-setup
hp-setup could not find the printer
ran hp-check -t again, found I was not in group lp
ran hp-check --fix and it fixed that problem, asks for reboot
rebooted after running update manager (new kernel) and hp-check -t shows no errors this time
Printing to any of the tray selections all end up on the bypass tray.
hp-setup still cannot find the printer
So is there a way to make this work?
Thanks!
:- Doug.

[Douglas Germann]

Paul--

Sure thing. It is winging its way to you now!

Thanks for helping me, Paul!

:- Doug.

Post by Douglas Germann
Paul--
Thank you for your quick response.
In between, I tried using the ppd file that had worked in Ubuntu 10.04, but the same problems--every choice prints to that by-pass tray.
1. This post suggests there is no postscript driver for this printer: http://h30499.www3.hp.com/t5/Printers-LaserJet/HP-LaserJet-P2035n-Postscript/td-p/1092189
I did download an .exe file here: http://h30499.www3.hp.com/t5/Printers-LaserJet/HP-LaserJet-P2035n-Postscript/td-p/1092189
Does this all sound like what you expected, Paul?
2. I presume you mean for me to install this on the WinXP machine. Or to run the .exe file and then copy the .ppd file to the linux machine?
But if I install on the WinXP machine, what will that prove? It is already able to choose the correct trays from WinXp already....
3. Any suggestions on where to look for a good number for HP support? <grin>
4. Would it make sense for me to delete any of what I already installed on my Linux box to try to get the older ppd file to work?
Thanks, Paul!
:- Doug.

Post by Paul Conklin
Several printers will print to the bypass tray if it is down, regardless of what tray you select. to make sure this printer isn't one of those... try this, go download the Postscript flavor of the windows driver for it and see if you can get it to print to the trays you'd expect that way. if that doesn't work, CUPS doesn't have a prayer. sometimes there are settings that you can tweak on the printer itself, but at least if you can get the same behavior from the windows driver, you could call HP for support, could be a firmware bug.

Post by Douglas Germann
Friends--
Now, no matter what paper tray I select this HP LaserJet p2035n prints to the top "by-pass" feeder--not the lower main tray. And when I select to print to manual feed, it does not wait for me to put in paper (like it used to), but prints immediately.
Clean install of Ubuntu 12.04.1. Previously had 10.04. Have been running a p2035n printer without problem under that OS.
The printer is on a samba share and is physically plugged into a WinXP machine. Its uri is smb:///computername/p2035n.
I have tried all of the offered drivers for this hp machine, and even tried generic-laser. Same result on all.
I am wondering if there might be some other way to install this printer, or a different CUPS driver that might work.
hp-check -t reports “error: User needs to be member of group 'lp' to enable print, scan & fax. ” and “warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.”
needed to download HPLIP 3.12.11
followed http://hplipopensource.com/hplip-web/install/install/index.html
sh hplip-3.12.11-run
says that before setup logout and then on login run hp-setup
hp-setup could not find the printer
ran hp-check -t again, found I was not in group lp
ran hp-check --fix and it fixed that problem, asks for reboot
rebooted after running update manager (new kernel) and hp-check -t shows no errors this time
Printing to any of the tray selections all end up on the bypass tray.
hp-setup still cannot find the printer
So is there a way to make this work?
Thanks!
:- Doug.