Problem with Brother MFC-J835DW and CUPS-3.1.5-2.4.1 lpd

[David A. Smith]

I am having a network printing problem with cups-1.5.3-2.4.1 in OpenSUSE 12.2 on an Intel
Pentium 4 CPU 2.40GHz Desktop Computer with 2GB Memory and 35GB Hard Disk.

I have a Hewlett Packard LaserJet 3 connected locally to this computer to the parallel port
/dev/lp0 and a Brother MFC-J835DW All-in-One printer WIFI networked through a LinkSys Broadband
Router, Model WRT54GX2.

I am able to print to the Hewlett Packard LaserJet 3 fine without any problems. However, I
cannot print to the Brother MFC-J835DW printer through the network. I have configured the cups
with the Brother Solution Linux Printer Driver files and followed their setup instructions as
followed from their web site:

Pre-required Procedure (1)

Related distributions
openSUSE 10.3 or earlier
Related products/drivers
cupswrapper printer/PC-FAX drivers
Requirement

"lppasswd -g sys -a root" command is required before the installation.

(Setting the root password is required befor you can issue this command.)

Pre-required Procedure (2)

Related distributions
Debian, Ubuntu, openSUSE, Redhat
Related products/drivers
Printer drivers for DCP-1000, DCP-1400, DCP-8020, DCP-8025D, DCP-8040, DCP-8045D, DCP-8060, DCP-8065DN, FAX-2850, FAX-2900, FAX-3800, FAX-4100, FAX-4750e, FAX-5750e, HL-1030, HL-1230, HL-1240, HL-1250, HL-1270N, HL-1430, HL-1440, HL-1450, HL-1470N, HL-1650, HL-1670N, HL-1850, HL-1870N, HL-5030, HL-5040, HL-5050, HL-5070N, HL-5130, HL-5140, HL-5150D, HL-5170DN, HL-5240, HL-5250DN, HL-5270DN, HL-5280DW, HL-6050, HL-6050D, MFC-4800, MFC-6800, MFC-8420, MFC-8440, MFC-8460N, MFC-8500, MFC-8660DN, MFC-8820D, MFC-8840D, MFC-8860DN, MFC-8870DW, MFC-9030, MFC-9070, MFC-9160, MFC-9180, MFC-9420CN, MFC-9660, MFC-9700, MFC-9760, MFC-9800, MFC-9860, MFC-9880
Requirement
Creating a symbolic link is required before the installation (superuser authorization is required to run the command)

For Redhat based distributions and Debian base distributions greater than Ubuntu8.10, Debian5:

"ln -s /etc/init.d/cups /etc/init.d/lpd"

Pre-required Procedure (3)

Related distributions
Distributions using firewall
Related products/drivers
scan-key-tool
Requirement
UDP Port 54925 is required to be open.
Example of the setting location;
OpenSUSE10.0: Yast-> Security and Users-> Firewall-> Allowed Service->Advanced

Step 4. Install LPR driver and cupswrapper driver

4-1. Turn on the printer and connect the USB cable.
4-2. Open the terminal and go to the directory where the drivers are.
4-3. Install LPR driver.The install process may take some time. Please wait until it is complete.

Command (for rpm) : rpm -ihv --nodeps (lpr-drivername)


Install LPR driver (rpm)

# rpm -ihv --nodeps mfcj835dwlpr-3.0.0-1.i386.rpm
Preparing packages for installation...
mfcj835dwlpr-3.0.0-1
Shutting down cupsd done
Starting cupsd done
#


4-4. Install cupswrapper driver.The install process may take some time. Please wait until it is complete.

Command (for rpm) : rpm -ihv --nodeps (cupswrapper-drivername)


Install cupswrapper driver (rpm)

# rpm -ihv --nodeps mfcj835dwcupswrapper-3.0.0-1.i386.rpm
Preparing packages for installation...
mfcj835dwcupswrapper-3.0.0-1
Shutting down cupsd done
Shutting down cupsd done
Starting cupsd done
#

4-5. Check if the LPR driver and cupswrapper driver are installed

Command (for rpm) : rpm -qa | grep -e (lpr-drivername) -e (cupswrapper-drivername)


Check LPR driver and cupswrapper driver (rpm)

# rpm -qa | grep -e mfcj835dwlpr -e mfcj835dwcupswrapper
mfcj835dwlpr-3.0.0-1
mfcj835dwcupswrapper-3.0.0-1
#

Step 5a. (for USB Connection) Check your printer on the cups web interface

5a-1. Open a web browser and go to "http://localhost:631/printers".

Check if the Device URI of your printer is "usb://Brother/(your printer's model name)"
Example of a USB printer entry
If the device URI is different from the example above, please go to "Modify Printer" of your printer to select proper device and driver.

If your printer is not listed on "http://localhost:631/printers", please go to "http://localhost:631/admin" and click "Add printer" and select proper device and driver.

Step 5b. (for Network Connection) Configure your printer on the cups web interface

5b-1. Open a web browser and go to "http://localhost:631/printers".
5b-2. Click "Modify Printer" and set following parameters.

- "LPD/LPR Host or Printer" or "AppSocket/HP JetDirect" for Device
- lpd://(Your printer's IP address)/binary_p1 for Device URI
- Brother for Make/Manufacturer Selection
- Your printer's name for Model/Driver Selection

Which my configuration looks as follows:

(Idle, Accepting Jobs, Shared)
Description: Brother MFC-J835DW CUPS
Location: Family_Room
Driver: Brother MFC-J835DW CUPS (color, 2-sided printing)
Connection: lpd://182.168.12.105/binary_p1
Defaults: job-sheets=none, none media=na_letter_8.5x11in sides=one-sided

When I try a test print from cups, the following happens:

Showing 1 of 1 active job.

▌ ID ▌ Name User Size Pages State Control
MFCJ835DW-7 Unknown Withheld 1k Unknown stopped
"/usr/lib/cups/filter/pstops failed"

The /var/log/cups/error_log file shows the following errors:

E [16/Jan/2013:21:49:05 -0500] [cups-polld 192.168.12.105:631] CUPS-Get-Printers failed: server-error-operation-not-supported
E [16/Jan/2013:21:49:05 -0500] [cups-polld 192.168.12.105:631] CUPS-Get-Printers failed: server-error-operation-not-supported
E [16/Jan/2013:21:49:05 -0500] [cups-polld 192.168.12.105:631] CUPS-Get- Printers failed: server-error-operation-not-supported
E [16/Jan/2013:21:49:05 -0500] [cups-polld 192.168.12.105:631] CUPS-Get-Printers failed: server-error-operation-not-supported
..

I know the IP Address is correct for the Brother MFCJ835DW printer because I am able to access the scanner part of it through the brscan4 driver using the same IP Address. Also, I have success printing to the Brother MFCJ835DW from Mandriva Linux 2008.1 using the same setup on this same computer fine. I have already tried disabling the firewall, which didn't make any difference. I also tried changing the url connection to socket://192.168.12.105:9100 or socket://192.168.12.105 with no difference in results. Nothing else is on my network with address. I am wondering if there could be a bug in cups-1.5.3-2.4.1 release when network printing?

Thank you,

David

[David A. Smith]

I am having a network printing problem with cups-1.5.3-2.4.1 in OpenSUSE 12.2 on an Intel Pentium 4 CPU 2.40GHz Desktop Computer with 2GB Memory and 35GB Hard Disk.

I have a Hewlett Packard LaserJet 3 connected locally to this computer to the parallel port /dev/lp0 and a Brother MFC-J835DW All-in-One printer WIFI networked through a LinkSys Broadband Router, Model WRT54GX2.

I am able to print to the Hewlett Packard LaserJet 3 fine without any problems. However, I cannot print to the Brother MFC-J835DW printer through the network. I have configured the cups with the Brother Solution Linux Printer Driver files and followed their setup instructions as followed from their web site:

Pre-required Procedure (1)

Related distributions
openSUSE 10.3 or earlier
Related products/drivers
cupswrapper printer/PC-FAX drivers
Requirement

"lppasswd -g sys -a root" command is required before the installation.

(Setting the root password is required befor you can issue this command.)

Pre-required Procedure (2)

Related distributions
Debian, Ubuntu, openSUSE, Redhat
Related products/drivers
Printer drivers for DCP-1000, DCP-1400, DCP-8020, DCP-8025D, DCP-8040, DCP-8045D, DCP-8060, DCP-8065DN, FAX-2850, FAX-2900, FAX-3800, FAX-4100, FAX-4750e, FAX-5750e, HL-1030, HL-1230, HL-1240, HL-1250, HL-1270N, HL-1430, HL-1440, HL-1450, HL-1470N, HL-1650, HL-1670N, HL-1850, HL-1870N, HL-5030, HL-5040, HL-5050, HL-5070N, HL-5130, HL-5140, HL-5150D, HL-5170DN, HL-5240, HL-5250DN, HL-5270DN, HL-5280DW, HL-6050, HL-6050D, MFC-4800, MFC-6800, MFC-8420, MFC-8440, MFC-8460N, MFC-8500, MFC-8660DN, MFC-8820D, MFC-8840D, MFC-8860DN, MFC-8870DW, MFC-9030, MFC-9070, MFC-9160, MFC-9180, MFC-9420CN, MFC-9660, MFC-9700, MFC-9760, MFC-9800, MFC-9860, MFC-9880
Requirement
Creating a symbolic link is required before the installation (superuser authorization is required to run the command)

For Redhat based distributions and Debian base distributions greater than Ubuntu8.10, Debian5:

"ln -s /etc/init.d/cups /etc/init.d/lpd"

Pre-required Procedure (3)

Related distributions
Distributions using firewall
Related products/drivers
scan-key-tool
Requirement
UDP Port 54925 is required to be open.
Example of the setting location;
OpenSUSE10.0: Yast-> Security and Users-> Firewall-> Allowed Service->Advanced

Step 4. Install LPR driver and cupswrapper driver

4-1. Turn on the printer and connect the USB cable.
4-2. Open the terminal and go to the directory where the drivers are.
4-3. Install LPR driver.The install process may take some time. Please wait until it is complete.

Command (for rpm) : rpm -ihv --nodeps (lpr-drivername)


Install LPR driver (rpm)

# rpm -ihv --nodeps mfcj835dwlpr-3.0.0-1.i386.rpm
Preparing packages for installation...
mfcj835dwlpr-3.0.0-1
Shutting down cupsd done
Starting cupsd done
#


4-4. Install cupswrapper driver.The install process may take some time. Please wait until it is complete.

Command (for rpm) : rpm -ihv --nodeps (cupswrapper-drivername)


Install cupswrapper driver (rpm)

# rpm -ihv --nodeps mfcj835dwcupswrapper-3.0.0-1.i386.rpm
Preparing packages for installation...
mfcj835dwcupswrapper-3.0.0-1
Shutting down cupsd done
Shutting down cupsd done
Starting cupsd done
#

4-5. Check if the LPR driver and cupswrapper driver are installed

Command (for rpm) : rpm -qa | grep -e (lpr-drivername) -e (cupswrapper-drivername)


Check LPR driver and cupswrapper driver (rpm)

# rpm -qa | grep -e mfcj835dwlpr -e mfcj835dwcupswrapper
mfcj835dwlpr-3.0.0-1
mfcj835dwcupswrapper-3.0.0-1
#

Step 5a. (for USB Connection) Check your printer on the cups web interface

5a-1. Open a web browser and go to "http://localhost:631/printers".

Check if the Device URI of your printer is "usb://Brother/(your printer's model name)"
Example of a USB printer entry
If the device URI is different from the example above, please go to "Modify Printer" of your printer to select proper device and driver.

If your printer is not listed on "http://localhost:631/printers", please go to "http://localhost:631/admin" and click "Add printer" and select proper device and driver.

Step 5b. (for Network Connection) Configure your printer on the cups web interface

5b-1. Open a web browser and go to "http://localhost:631/printers".
5b-2. Click "Modify Printer" and set following parameters.

- "LPD/LPR Host or Printer" or "AppSocket/HP JetDirect" for Device
- lpd://(Your printer's IP address)/binary_p1 for Device URI
- Brother for Make/Manufacturer Selection
- Your printer's name for Model/Driver Selection

Which my configuration looks as follows:

(Idle, Accepting Jobs, Shared)
Description: Brother MFC-J835DW CUPS
Location: Family_Room
Driver: Brother MFC-J835DW CUPS (color, 2-sided printing)
Connection: lpd://182.168.12.105/binary_p1
Defaults: job-sheets=none, none media=na_letter_8.5x11in sides=one-sided

When I try a test print from cups, the following happens:

Showing 1 of 1 active job.

▌ ID ▌ Name User Size Pages State Control
MFCJ835DW-7 Unknown Withheld 1k Unknown stopped
"/usr/lib/cups/filter/pstops failed"

The /var/log/cups/error_log file shows the following errors:

E [16/Jan/2013:21:49:05 -0500] [cups-polld 192.168.12.105:631] CUPS-Get-Printers failed: server-error-operation-not-supported
E [16/Jan/2013:21:49:05 -0500] [cups-polld 192.168.12.105:631] CUPS-Get-Printers failed: server-error-operation-not-supported
E [16/Jan/2013:21:49:05 -0500] [cups-polld 192.168.12.105:631] CUPS-Get-Printers failed: server-error-operation-not-supported
E [16/Jan/2013:21:49:05 -0500] [cups-polld 192.168.12.105:631] CUPS-Get-Printers failed: server-error-operation-not-supported
..

I know the IP Address is correct for the Brother MFCJ835DW printer because I am able to access the scanner part of it through the brscan4 driver using the same IP Address. Also, I have success printing to the Brother MFCJ835DW from Mandriva Linux 2008.1 using the same setup on this same computer fine. I have already tried disabling the firewall, which didn't make any difference. I also tried changing the url connection to socket://192.168.12.105:9100 or socket://192.168.12.105 with no difference in results. Nothing else is on my network with address. I am wondering if there could be a bug in cups-1.5.3-2.4.1 release when network printing?

Thank you,

David

[Johannes Meixner]

Hello,

... network printing problem with cups-1.5.3-2.4.1 in OpenSUSE 12.2

...

I have a Hewlett Packard LaserJet 3 connected locally to this computer
to the parallel port /dev/lp0 and a Brother MFC-J835DW All-in-One printer
WIFI networked through a LinkSys Broadband Router, Model WRT54GX2.

WIFI is one of the tomost complicated ways how to access a printer
and even more for an all-in-one device. Theoretically WIFI is
"just like cable network" but practically it is not. There are
many more issues with WIFI compared to cable network.

To avoid issues with the network connect the printer via USB
and configure the printer as local printer for testing.
Only when this works, do the next step and connect the printer
via network and re-configure it.
For some information regarding usual network printing see
http://en.opensuse.org/SDB:Printing_via_TCP/IP_network

I am able to print to the Hewlett Packard LaserJet 3 fine
without any problems. However, I cannot print to the Brother
MFC-J835DW printer through the network. I have configured
the cups with the Brother Solution Linux Printer Driver files...

Did you contact Brother because you got this software from
them and not from CUPS?
In particular because "Brother" states to have the "Solution".
I mean this very seriously:
Why don't you first of all ask those who provided you the
"Solution Linux Printer Driver" for the actual "Solution"?
If you did already contact Brother, please tell what their reply was
so that we know about their point of view regarding this issue.

(Idle, Accepting Jobs, Shared)
Description: Brother MFC-J835DW CUPS
Location: Family_Room
Driver: Brother MFC-J835DW CUPS (color, 2-sided printing)
Connection: lpd://182.168.12.105/binary_p1
Defaults: job-sheets=none, none media=na_letter_8.5x11in sides=one-sided

...

... State ... stopped "usr/lib/cups/filter/pstops failed"

As far as I see this is the reason why it does not print.
When a filter fails, there is no printout, see in particular
"What does the filter system do and how does it work?" in
http://en.opensuse.org/SDB:CUPS_in_a_Nutshell

A failing filter is (usually) totally unrelated to how the
printer is connected which means that in your case the WIFI
connection seems not to be a reason why it does not print.

First and foremost you need to find out why
"/usr/lib/cups/filter/pstops failed".
Therefore you need CUPS debug messages.

In your case the print queue was stopped "State stopped".
You should first clean up the print queue content and then
re-enable it:

1)
Clean up the print queue. As user 'root' run "cancel -a <queue_name>"
(replace <queue_name> with your print queue name).

2)
Re-enable printing for your print queue. As user 'root'
run "cupsenable <queue_name>" (replace <queue_name> with
your print queue name).

Then get CUPS debug messages for one single print job
as desribed at "Usually provide CUPS debug messages" in
http://en.opensuse.org/SDB:How_to_Report_a_Printing_Issue

E ... [cups-polld 192.168.12.105:631]
CUPS-Get-Printers failed: server-error-operation-not-supported

As far as I see this cups-polld issue is totally unrelated
regarding whether or not the Brother MFC-J835DW prints.

I don't know your network environment but above you
wrote "Connection: lpd://182.168.12.105/binary_p1"
and now there is "192.168.12.105".
Is this really correct or is there a typo "182" versus "192"?

Regardless of you network environment, I assume that on
192.168.12.105:631 there is no CUPS server process running
(or it is running but does not allow access from remote)
from which a cups-polld could poll the print queues, see
"Intrinsic design of CUPS <= 1.5 for printing in the network"
and "BrowsePoll" in
http://en.opensuse.org/SDB:CUPS_in_a_Nutshell
and
http://www.cups.org/documentation.php/doc-1.5/man-cups-polld.html

I know the IP Address is correct for the Brother MFCJ835DW printer
because I am able to access the scanner part of it through the
brscan4 driver using the same IP Address. Also, I have success printing
to the Brother MFCJ835DW from Mandriva Linux 2008.1 using the same
setup on this same computer fine. I have already tried disabling
the firewall, which didn't make any difference. I also tried changing
the url connection to socket://192.168.12.105:9100 or
socket://192.168.12.105 with no difference in results.
Nothing else is on my network with address.

Regarding firewall see "Regarding firewall" in
http://en.opensuse.org/SDB:CUPS_in_a_Nutshell
and
http://en.opensuse.org/SDB:CUPS_and_SANE_Firewall_settings

I am wondering if there
could be a bug in cups-1.5.3-2.4.1 release when network printing?

Very likely there is no bug in CUPS - otherwise I should have noticed
many issue reports similar to yours.


Kind Regards
Johannes Meixner

[Gerard Seibert]

On Fri, 18 Jan 2013 10:54:11 +0100 (CET)

Post by Johannes Meixner
WIFI is one of the tomost complicated ways how to access a printer
and even more for an all-in-one device. Theoretically WIFI is
"just like cable network" but practically it is not. There are
many more issues with WIFI compared to cable network.

I presently have a Brother MFC-9650CDW hooked up to my home network.
That consists of five Microsoft machines and one FreeBSD one. The
Microsoft ones all work perfectly via a wireless connection. As
usually, the FreeBSD one does not. I have to have a hard Ethernet
connection to the printer to get satisfactory results. It has been my
experience with this and other printers on a large segment of OSs that
in virtually all cases, the Microsoft ones work fine out of the box but
the *.nix ones either don't work at all or require extreme efforts to
get them configured to work on the wireless network correctly.
Scanning, FAXing, etcetera get even worst results. How much of this can
be contributed to CUPS and how much to the OS is a debatable issue.

[upscope]

David A. Smith wrote:
<Quote>

Post by David A. Smith
I am having a network printing problem with cups-1.5.3-2.4.1 in
OpenSUSE 12.2 on an Intel Pentium 4 CPU 2.40GHz Desktop Computer with
2GB Memory and 35GB Hard Disk.
I have a Hewlett Packard LaserJet 3 connected locally to this computer
to the parallel port /dev/lp0 and a Brother MFC-J835DW All-in-One
printer WIFI networked through a LinkSys Broadband Router, Model
WRT54GX2.
I am able to print to the Hewlett Packard LaserJet 3 fine without any
problems. However, I cannot print to the Brother MFC-J835DW printer
through the network. I have configured the cups with the Brother
Solution Linux Printer Driver files and followed their setup
Pre-required Procedure (1)
Related distributions
openSUSE 10.3 or earlier
Related products/drivers
cupswrapper printer/PC-FAX drivers
Requirement
"lppasswd -g sys -a root" command is required before the
installation.
(Setting the root password is required befor you can issue this command.)
Pre-required Procedure (2)
Related distributions
Debian, Ubuntu, openSUSE, Redhat
Related products/drivers
Printer drivers for DCP-1000, DCP-1400, DCP-8020, DCP-8025D,
DCP-8040, DCP-8045D, DCP-8060, DCP-8065DN, FAX-2850, FAX-2900,
FAX-3800, FAX-4100, FAX-4750e, FAX-5750e, HL-1030, HL-1230,
HL-1240, HL-1250, HL-1270N, HL-1430, HL-1440, HL-1450, HL-1470N,
HL-1650, HL-1670N, HL-1850, HL-1870N, HL-5030, HL-5040, HL-5050,
HL-5070N, HL-5130, HL-5140, HL-5150D, HL-5170DN, HL-5240,
HL-5250DN, HL-5270DN, HL-5280DW, HL-6050, HL-6050D, MFC-4800,
MFC-6800, MFC-8420, MFC-8440, MFC-8460N, MFC-8500, MFC-8660DN,
MFC-8820D, MFC-8840D, MFC-8860DN, MFC-8870DW, MFC-9030, MFC-9070,
MFC-9160, MFC-9180, MFC-9420CN, MFC-9660, MFC-9700, MFC-9760,
MFC-9800, MFC-9860, MFC-9880 Requirement Creating a symbolic link
is required before the installation (superuser authorization is
required to run the command)
For Redhat based distributions and Debian base distributions
"ln -s /etc/init.d/cups /etc/init.d/lpd"

</Qoute>

Post by David A. Smith
Thank you,
David

Are you sure you have the right driver. The list above does not show
your MFC-J835DW. Go to printer drivers at:
Code
--------
http://welcome.solutions.brother.com/bsc/public_s/id/linux/en/download_prn.html
/Code
-----

Roll down to:

MFC
MFC-210C MFC-215C MFC-230C MFC-235C MFC-240C
MFC-250C MFC-255CW
MFC-257CW MFC-260C MFC-290C MFC-295CN MFC-297C
MFC-3220C MFC-3240C
MFC-3320CN MFC-3340CN MFC-3360C MFC-3420C MFC-3820CN
MFC-410CN MFC-420CN
MFC-425CN MFC-440CN MFC-465CN MFC-4800 MFC-490CW
MFC-495CW MFC-5440CN
MFC-5460CN MFC-5490CN MFC-5840CN MFC-5860CN MFC-5890CN
MFC-5895CW MFC-620CN
MFC-640CW MFC-6490CW MFC-660CN MFC-665CW MFC-6800
MFC-680CN MFC-685CW
MFC-6890CDW MFC-7220 MFC-7225N MFC-7240 MFC-7290
MFC-7320 MFC-7340
MFC-7345N MFC-7360 MFC-7360N MFC-7362N MFC-7420
MFC-7440N MFC-7450
MFC-7460DN MFC-7470D MFC-7820N MFC-7840N MFC-7840W
MFC-7860DN MFC-7860DW
MFC-790CW MFC-795CW MFC-820CW MFC-8220 MFC-8370DN
MFC-8380DN MFC-8420
MFC-8440 MFC-845CW MFC-8460N MFC-8480DN MFC-8500
MFC-8510DN MFC-8515DN
MFC-8520DN MFC-8640D MFC-8660DN MFC-8670DN MFC-8680DN
MFC-8690DW MFC-8710DW
MFC-8810DW MFC-8820D MFC-8840D MFC-8840DN MFC-885CW
MFC-8860DN MFC-8870DW
MFC-8880DN MFC-8890DW MFC-8910DW MFC-8950DW / MFC-8950DWT
MFC-9010CN MFC-9030 MFC-9070
MFC-9120CN MFC-9125CN MFC-9160 MFC-9180 MFC-9320CW
MFC-9325CW MFC-9420CN
MFC-9440CN MFC-9450CDN MFC-9460CDN MFC-9465CDN MFC-9560CDW
MFC-9660 MFC-9700
MFC-9760 MFC-9800 MFC-9840CDW MFC-9860 MFC-9880
MFC-990CW MFC-9970CDW
MFC-J220 MFC-J2510 MFC-J265W MFC-J270W MFC-J280W MFC-
J410 MFC-J410W
MFC-J415W MFC-J425W MFC-J430W MFC-J432W MFC-J435W MFC-
J4410DW MFC-J4510DW
MFC-J4610DW MFC-J5910DW MFC-J615W MFC-J625DW MFC-J630W MFC-
J6510DW MFC-J6710DW
MFC-J6910DW MFC-J825DW MFC-J835DW

Select last printer in list. Do same for fax drivers and verify you have
right driver. Looks like driver for my printer is in same group.

May not help, I have an MFC J6710DW but its hooked up usb. I am not
familar with WIFI hookup.

Russ